Consumer Code For Home Builders.
We care about our Customers.
At McInerney Homes we take our Customer Care and Customer Satisfaction very seriously.We wholly embrace the Consumer Code for Homebuilders and are fully commited to continuing our great levels of service.
Outlined below are the details of the Code, Please follow the links to print a copy of the document, or visit one of our Sales centres to receive a copy from one of our Sales Executives.
As a result of the Barker Review of 2004 and the Office of Fair Trading (OFT) Market Study into the house building industry dated October 2008, a group of stakeholders within the industry joined forces to develop a voluntary Code of Conduct for home builders to address the issues raised relating to customer service and satisfaction.
Home Builders may adopt the standards of good practice, procedures and information, as detailed in the guidance against each core requirement. Where a Home Builder decides to adopt a different approach to satisfy the core requirement, they must provide the similar level of information and achieve a comparable outcome to the same level as detailed in the guidance notes.
The Home Warranty providers have agreed to require all their registered builders to adopt and comply with the Code as a condition of their registration.
Where a Home Builder is found to be in serious breach of the Code, Home Warranty Bodies can apply a range of sanctions, including removal from the relevant Home Warranty Body’s register and exclusion from all registers run by other Home Warranty Bodies who participate in the Code scheme.
We have outlined the full document below or please follow this link for a printable version here
For more information on the Consumer Code for Homebuilders click here
The Consumer Code sets out to safeguard new home purchasers and ensure that they are treated fairly, know what service levels to expect, are given reliable information upon which to make their decisions and know how to access speedy, low-cost dispute resolution arrangements if they are dissatisfied.